Support
Asking for help isn’t always easy—but it’s much simpler when you have direct access to experts who can address your concerns efficiently. Ascendia Prime’s dedicated support team is made up of professionals who deeply understand advertiser programs, the Ascendia Prime platform, and the quickest solutions to any challenges you face.
Ready to Help
Ascendia Prime support team taps into all the expertise of our award-winning network and returns answers from live staff members on most subjects within one business day. If you ask your question during our business hours, we may be able to answer your query immediately!
Live Support
Start a live chat with Ascendia Prime support team from right inside your browser window, whether logged into the platform or not. Simply click on the blue "Chat" or "Help" buttons at the bottom of a supported screen to get started. Do you prefer live support via telephone? We do that too. You can WhatsApp our support line at +447384 592352.
Ascendia Prime 24/7 FAQ & Support Ticketing
If you find that your work hours do not run parallel to our hours of operation, you can find our most common customer questions answered in our "Support FAQ." If you don't see your question there, you can open a support ticket with Ascendia Prime's support team to describe your support issue or email us at Support . Either way, we will reply within one business day.